Lunara Build

Privacy Policy

Effective Date: August 28, 2025

At Lunara Build ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.lunarabuild.com (the "Site"), use our services, or interact with us in any other way. By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. You are advised to review this Privacy Policy periodically for any changes.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular individual ("Personal Information"). We may collect the following categories of information:

a. Information You Provide to Us

• Contact Information: We collect contact information including your name, phone number, address, and other information you submit to us through any of our contact forms, email communications, or other interactions. This may include details you provide when inquiring about our services, signing up for newsletters, or requesting support.

b. Automatically Collected Information

• Log and Usage Data: We collect log and usage data to understand our customers better. This includes information such as your IP address, browser type, operating system, referring URLs, device information, pages viewed, time spent on pages, and other diagnostic data. This helps us improve our Site and services. We do not collect sensitive personal information such as financial details, health information, or government-issued identifiers unless specifically required for a service and with your explicit consent.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Site and services.
• To communicate with you, respond to your inquiries, and provide customer support.
• To analyze usage patterns and trends to enhance user experience.
• To detect, prevent, and address technical issues or security risks.
• To comply with legal obligations and enforce our terms. Specifically, we use log and usage data to gain insights into how our customers interact with our Site, which helps us tailor our offerings and improve functionality.

3. Sharing Your Information

We value your privacy and do not sell any personal user data to third parties.

However, we may share your information in the following circumstances:

• With Service Providers: We utilize third-party services for analytics, including but not limited to Posthog and Vercel Analytics. These providers may have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with your explicit consent for any other purpose.

4. Cookies and Similar Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Examples of cookies we use:

• Session Cookies: To operate our Site.
• Preference Cookies: To remember your preferences and various settings.
• Security Cookies: For security purposes.
• Analytics Cookies: Provided by third parties like Posthog and Vercel Analytics to help us understand Site usage.

5. Data Security

We implement reasonable security measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your Personal Information:

• Access: Request details about the information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your Personal Information under certain circumstances.
• Objection: Object to our processing of your information.
• Portability: Request a copy of your information in a structured, machine-readable format. To exercise these rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before responding to such requests. We will respond to your request within a reasonable timeframe, typically within 30 days.

If you are in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) or equivalent laws. We process your information based on your consent or as necessary to provide our services.

7. Children's Privacy

Our Site is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect Personal Information from children under this age. If we become aware that we have collected such information, we will take steps to delete it. If you believe we might have any information from or about a child under 13, please contact us.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Site prior to the change becoming effective and update the "Effective Date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: letstalk@lunarabuild.com
• By visiting this page on our website: https://lunarabuild.com/contact
• By mail: Lunara Build, 3430 Willard Street, Fort Myers, Florida 33916

This Privacy Policy was last updated on August 28, 2025.